Call our No Win, No Fee personal injury team on
0113 223 4466

If you have been injured in an accident, you should bring your claim as soon as you can. The law recognises that it might not always be possible to bring a claim right away – very often we have to concentrate on getting back to full fitness.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Friends Legal (Marketing) Limited Complaints Procedure

All complaints, whether written or oral, must be reported to Compliance Officer of Friends Legal (Marketing) Limited in writing, by telephone, email or in person. The matter will be investigated impartially and the response will be to the client in writing.

79 Earles Meadow

Horsham

West Sussex

England

RH12 4HR
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

A client's complaint will be acknowledged in writing or by email within five business days of receipt, giving the name and job title of the individual handling the complaint, a copy of the Company's formal internal complaints procedure will also be provided.

A substantive reply will be provided within 8 weeks from receipt of the complaint. The reply will, if appropriate, offer a settlement or final response, which is expected to be acceptable to the complainant or alternatively, a holding response, which explains why it is not yet possible to resolve the complaint with indication when the company will make further contact. A copy of the ombudsman services standard explanatory leaflet will be included with this response.

Whatever the response, the complainant must also be informed that he may refer the handling of the complaint to the Financial Ombudsman Service if he is dissatisfied with the response or delay.

If the decision is made that redressing the situation is appropriate, the Company will provide the complainant with fair compensation for any acts or omissions for which it was responsible and comply with the offer of redress if the complainant accepts.

However, if the complainant rejects the offer of financial redress or an apology, an offer to redo the work or refund a fee, then the complaint needs to be forwarded to the Financial Ombudsman Service who can be contacted at the following address;

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If the complainant is not happy with the Company's final or holding response, the complainant has up to six months to bring the complaint to the Financial Ombudsman Service.

One of the most often-asked questions regarding personal injury claims is ‘do I keep all of the compensation’? The answer is often ‘yes’ and we’ll do all we can to ensure this is the case.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

How long is a piece of string? Depending on the severity of your injury, the complexity of the facts surrounding it, whether or not your case raises any points of law, and many other factors can influence how long your claim will take.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

If you have suffered an injury as a result of a third party’s negligence then you can make a claim for compensation. This is because the law provides that members of society have a duty of care towards each other, for example, drivers to other road users, doctors to their patients and employers to their employees. Any breach of this duty of care entitles the claimant to make a personal injury claim.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used only in accordance with this privacy policy.

 

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to.

 

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we Collect

We may collect the following information:

 

  • Your name
  • Contact information including email address and phone number
  • Demographic information such as postcode
  • Other information relevant to enquiries made through our site

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

  • Internal record keeping;
  • We may use the information to improve our services;
  • Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above.

 

Security and Retention of Data

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.

 

We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties. If you provided your details through our website then Moore Legal Technology who manages our online strategy will have access to your details.

 

Use of Cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

 

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

 

Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

 

Google Analytics stores information about:

 

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

 

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

 

Google Analytics sets the following cookies in accordance with Google’s privacy policy:-

 

Universal Analytics

Name

Purpose

Expires

_ga

This helps us count how many people visit the site by tracking if you’ve visited before

2 years

_gid

This helps us count how many people visit the site by tracking if you’ve visited before

24 hours

_gat

Used to manage the rate at which page view requests are made

10 minutes

Google Analytics

Name

Purpose

Expires

_utma

Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page

2 years

_utmb

This works with _utmc to calculate the average length of time you spend on the site

30 minutes

_utmc

This works with _utmb to calculate when you close your browser

When you close your browser

_utmz

This tells us how you reached the site (for example from another website or a search engine)

6 months

 

 

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

 

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

 

External Website Links & Third Parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

 

Social Media Usage

While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

 

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

 

Contact

If you have any queries in relation to the above please do not hesitate to contact us through any of the contact methods on our site.

 

Resources & Further Information

What is the process of making a personal injury claim and how can we help you claim for the full amount of compensation you deserve? Here are the answers to these common questions.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

No Win No Fee Personal Injury Claims Leeds

You have a legal right to compensation if you have been involved in an accident or suffered an injury in some way that wasn’t your fault. If you think you have a potential claim for compensation, working with an experienced and trustworthy accident claims lawyer will ensure that you have the best chance of securing the maximum sum owed to you. At Personal Injury Claims Leeds, our team of experts will be able to assess the circumstances of your injury and give an indication of the amount of compensation are likely to secure. Call us on 01132234466You can also contact us online by completing our enquiry form here and one of our personal injury claims experts will be in touch. 

Personal injury law encompasses all kinds of physical, as well as psychological harm. In addition to the specific injury itself, awards for compensation also reflect loss of earnings, your ability to work in the future and emotional or mental distress. Specialist personal injury lawyers will be able to indicate whether you have a strong case to make a successful claim and the process involved in pursuing your claim, from gathering evidence to how your claim will be funded.

How Will I Fund a Personal Injury Claim?

In order to make a successful accident claim, it will be necessary to gather sufficient evidence, engage in ongoing communication and negotiations with the other side and liaise with experts and third parties in obtaining relevant reports and necessary documentation, all of which come at a cost.
The costs involved in pursuing a personal injury claim should not be a barrier to doing so. If you have suffered harm through no fault of your own, you should be able to seek the financial justice owed to you without fear of any risk posed to your personal finances. At Personal Injury Claims Leeds, we can help you win the compensation you deserve without having to worry about putting your personal finances at risk.

no win no fee

What Is No Win No Fee?

In order to protect the claimant’s personal finances, many firms provide their services on a ‘No Win No Fee’ basis. This usually means that to safeguard against paying legal costs for an unsuccessful claim, an insurance policy is taken out to cover any legal fees. If your accident claim is successful, the specific terms of the agreement between you and your lawyer will outline who is responsible for covering legal fees. This normally involves negotiating with the other side or making a request in court that they pay the costs involved in bringing a successful claim.

It is vital that you are fully aware of the terms and conditions that you are entering into prior to pursuing your claim (you can’t automatically assume that No Win No Fee is part of your agreement). Our team of experts at Personal Injury Claims Leeds are committed to ensuring our clients receive as much of the compensation awarded as possible and work hard to recover any legal fees from the other side.

What Type of Personal Injury Can I Claim for?

Most Personal Injury lawyers will have experience covering a range of different injury types and have established reputation for specific areas. At Personal Injury Claims Leeds, our team of expert accident claims solicitors** will be able to assist with a variety of cases on a No Win No Fee basis. We have extensive experience in:

• Accidents at work
• Car accidents
• Cycling accidents
• Motorcycle accidents
• Slips, trips and falls
• Medical negligence
• Accidents on public transport
• And many other types of accident leading to an injury that was caused by another person’s or organisation’s negligence

Best No Win No Fee solicitors** Leeds

If you’re based in Leeds and have suffered an injury that wasn’t your fault, you needn’t worry about the costs involved in making a claim for compensation – our local no win no fee solicitors** are ready to help. Furthermore, with our team’s extensive experience in dealing with a wide range of injuries, varying in severity, you can be confident that you are dealing with dealing with trustworthy personal injury law experts. If you would like more information about how we might be able to assist you and want to know more about what’s involved in a no win no fee compensation claim, please contact us today.

Contact our Expert Personal Injury Claims solicitors** in Leeds

Call us on 01132234466 You can also contact us online by completing our enquiry form here.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

If you are injured in an accident, who actually pays your compensation? This can be an issue when it comes to making a claim if, for instance you are worried about the reaction of an employer.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

The first misconception about making a personal injury claim is that the matter will go to court. In fact, very few personal injury cases (or other litigation for that matter) actually make it as far as a court room because it is expensive, not only for both sides but also for the public purse. This is because the defendant either manages to prove that they were not liable in which case the personal injury solicitor** is likely to advise their client that they should not go to Court. Or, most likely, the claimant manages to establish liability and the parties agree a settlement, which is encouraged by the Courts and who will penalise a party for not attempting to reach a settlement and allowing the matter to reach trial.

*Other costs may be payable

**We have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Contact our Specialist Injury Claim Solicitors Leeds
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Please tick the box below.

Invalid Input

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of the site have already been set. To find out more about the cookies we use and how to delete them, see our privacy policy.

I accept cookies from this site.

EU Cookie Directive Module Information